We want you to be happy with your order. If something isn’t right, we’re here to help.
Returns
You can return items within 14 days of receiving your order.
Items must be unused, unworn, and in their original condition (including any tags or packaging).
Refunds
We offer a full refund if an item is faulty.
Refunds are processed back to your original payment method once we’ve received and checked the item.
Exchanges
If you’d like a different size or colour, we’re happy to offer an exchange.
Exchanges are subject to stock availability.
Return Shipping Costs
If you’re returning an order from within the UK, we’ll cover the return shipping costs.
For international orders, customers are responsible for the cost of returning the item.
How to Return or Exchange
Contact us at Gainsactiv@gmail.com within 14 days of receiving your order.
We’ll send you instructions on how to return your item.
Once we receive your item, we’ll process your refund or exchange as quickly as possible.
Notes
Please keep your proof of postage until your return has been processed.
All items can be returned as long as they meet the above conditions.
Are any purchases final sale?
We accept returns. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
